{"id":1036,"date":"2022-09-05T11:25:19","date_gmt":"2022-09-05T09:25:19","guid":{"rendered":"https:\/\/museumofillusions.es\/faq\/"},"modified":"2026-06-09T12:45:15","modified_gmt":"2026-06-09T10:45:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/museumofillusions.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n<header id=\"navigation\" class=\"navigation   show\">\n\n  \n<div class=\"nav-bar c header--transparent desktop\">\n\n  <div class=\"nav-bar__left\">\n    <a href=\"https:\/\/museumofillusions.es\/en\/\" aria-label=\"Museum of Illusions Madrid Immersive Experiences\" data-home=\"true\" class=\"logo js-close-menu\">\n      <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/museumofillusions.es\/wp-content\/uploads\/2024\/05\/Vector-2.png\" rel=\"preload\" width=\"1\" height=\"1\" alt=\"vector\" title=\"\">\n    <\/a>\n\n    <div class=\"show desktop\">\n          <nav class=\"mega-menu\" >\n      <ul>\n        \n<li >\n  <span class=\"trigger\">    <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/\" \n                        aria-label=\"Exhibiciones\">\n              <span>Exhibiciones<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/experiencias-inmersivas\/\" \n                        aria-label=\"Experiencias inmersivas\">\n              <span>Experiencias inmersivas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/instalaciones-interactivas\/\" \n                        aria-label=\"Instalaciones interactivas\">\n              <span>Instalaciones interactivas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/ilusiones-opticas\/\" \n                        aria-label=\"Ilusiones \u00f3pticas\">\n              <span>Ilusiones \u00f3pticas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/juegos-de-logica\/\" \n                        aria-label=\"Juegos de L\u00f3gica\">\n              <span>Juegos de L\u00f3gica<\/span>\n    <\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/visitas-escolares\/\" \n                        aria-label=\"Visitas Escolares\">\n              <span>Visitas Escolares<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/reprograma-tu-visita-aqui\/\" \n                        aria-label=\"Reprograma tu visita aqu\u00ed\">\n              <span>Reprograma tu visita aqu\u00ed<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n    <div class=\"show\">\n\n  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href=\"https:\/\/museumofillusions.es\/conocenos\/\" \n                        aria-label=\"Con\u00f3cenos\">\n              <span>Con\u00f3cenos<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n        <\/div>\n          <\/div>\n  <\/div>\n\n  <div class=\"nav-bar__right show\">\n    <div class=\"cta-menu  \">\n          <nav class=\"cta-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumofillusions.es\/contacto\/\" \n                        aria-label=\"Contact\">\n              <span>Contact<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/entradas\/\" \n                        aria-label=\"Buy Tickets\">\n              <span>Buy Tickets<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n                  <\/div>\n\n          <button class=\"lang js-lang-trigger\" aria-expanded=\"false\" aria-controls=\"submenu-nav\" aria-haspopup=\"true\">\n        \n<div 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aria-label=\"Menu\" class=\"hamburger js-menu-trigger\" data-cursor=\"hamburger\">\n  <div class=\"hamburger__inner\">\n    <span class=\"line line--1\"><\/span>\n    <span class=\"line line--2\"><\/span>\n    <span class=\"line line--3\"><\/span>\n  <\/div>\n<\/button>\n  <\/div>\n<\/div>\n<div class=\"nav-menu\" style=\"opacity:0;visibility:hidden;\">\n  <div class=\"c\">\n    <div class=\"cta-menu  \">\n                      <nav class=\"cta-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumofillusions.es\/contacto\/\" \n                        aria-label=\"Contact\">\n              <span>Contact<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/entradas\/\" \n                        aria-label=\"Buy Tickets\">\n              <span>Buy Tickets<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n\n        <nav class=\"main-menu\" >\n      <ul>\n        \n<li >\n  <span class=\"trigger\">    <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/\" \n      class=\"js-close-menu\"                  aria-label=\"Exhibiciones\">\n              <span>Exhibiciones<\/span>\n    <\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/experiencias-inmersivas\/\" \n      class=\"js-close-menu\"                  aria-label=\"Experiencias inmersivas\">\n              <span>Experiencias inmersivas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/instalaciones-interactivas\/\" \n      class=\"js-close-menu\"                  aria-label=\"Instalaciones interactivas\">\n              <span>Instalaciones interactivas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/ilusiones-opticas\/\" \n      class=\"js-close-menu\"                  aria-label=\"Ilusiones \u00f3pticas\">\n              <span>Ilusiones \u00f3pticas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/exhibiciones\/juegos-de-logica\/\" \n      class=\"js-close-menu\"                  aria-label=\"Juegos de L\u00f3gica\">\n              <span>Juegos de L\u00f3gica<\/span>\n    <\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/visitas-escolares\/\" \n      class=\"js-close-menu\"                  aria-label=\"Visitas Escolares\">\n              <span>Visitas Escolares<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/reprograma-tu-visita-aqui\/\" \n      class=\"js-close-menu\"                  aria-label=\"Reprograma tu visita aqu\u00ed\">\n              <span>Reprograma tu visita aqu\u00ed<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n\n        <nav class=\"sub-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumofillusions.es\/preguntas-frecuentes\/\" \n      class=\"js-close-menu\"                  aria-label=\"Preguntas frecuentes\">\n              <span>Preguntas frecuentes<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/visitas-grupales\/\" \n      class=\"js-close-menu\"                  aria-label=\"Visitas Grupales\">\n              <span>Visitas Grupales<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/tarjeta-regalo\/\" \n      class=\"js-close-menu\"                  aria-label=\"Tarjeta Regalo\">\n              <span>Tarjeta Regalo<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/celebracion-de-cumpleanos\/\" \n      class=\"js-close-menu\"                  aria-label=\"Celebraci\u00f3n de cumplea\u00f1os\">\n              <span>Celebraci\u00f3n de cumplea\u00f1os<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/actividad-para-team-building\/\" \n      class=\"js-close-menu\"                  aria-label=\"Team Building para empresas\">\n              <span>Team Building para empresas<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/blogs\/\" \n      class=\"js-close-menu\"                  aria-label=\"Blog\">\n              <span>Blog<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumofillusions.es\/conocenos\/\" \n      class=\"js-close-menu\"                  aria-label=\"Con\u00f3cenos\">\n              <span>Con\u00f3cenos<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n  <\/div>\n<\/div>\n\n<\/header>\n\n\n<section class=\"cover smaller center\">\n  <div class=\"c\">\n    \n          <div class=\"headline h3 uppercase\">\n                <h1 class=\"title h3\">\n          Frequently Asked Questions        <\/h1>\n      <\/div>\n    \n          <div class=\"desc\" style=\" opacity: 0\">\n        <p>Read our FAQ and get the information you need.<\/p>\n      <\/div>\n          <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n              <div class=\"headline h3\">\n        <h2 class=\"title h3\">\n          Visit Information        <\/h2>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How long does the visit last?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>The visit lasts approximately one hour.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is the visit guided?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, the visit is completely self-guided. All our exhibitions include<br \/>\ndescriptions in two languages. Additionally, our staff will be happy to assist<br \/>\nyou with any questions.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I buy tickets at the box office?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, you can purchase at the box office if tickets are available. However, we recommend buying online in advance, as online sales are prioritised.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I enter the museum with a stroller?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, strollers are allowed. Additionally, children aged 0 to 3 years can enter<br \/>\nfor free.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is the museum wheelchair accessible?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Yes, most of the museum is wheelchair accessible. However, two rooms have steep ramps that are not wheelchair-friendly. Nonetheless, you can enjoy more than 50 <a href=\"https:\/\/museumofillusions.es\/en\/exhibit\/optical-illusions\/\">optical illusions<\/a> and <a href=\"https:\/\/museumofillusions.es\/en\/exhibit\/interactive-installations\/\">interactive installations<\/a> throughout the rest of the museum.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I take photos and\/or videos inside the museum?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Of course, we encourage it! The museum is designed so that photos are part of the experience: many installations reveal their magic only through a camera lens. We recommend bringing your phone with a full charge. If you&#8217;d like to share your photos, tag us @museumofillusions.madrid.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is the museum open every day?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Yes, we&#8217;re open 365 days a year. Standard hours are Monday\u2013Thursday: 10:00\u201321:00; Friday: 10:00\u201322:00; Saturday: 09:30\u201322:30; Sunday: 09:30\u201321:00. Hours may vary on public holidays and special dates. Always check our updated hours on Google and social media before your visit.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you offer free entry on any day of the week?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, we currently do not have any free entry days or times.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What is the Flex Ticket?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <div id=\"isPasted\"><span data-sheets-root=\"1\">The Flex Ticket is an optional upgrade you can add to your admission to visit the museum at any time during the day you selected, without being limited to a specific time slot.<br \/>\nIt&#8217;s perfect if you want more freedom to plan your visit.<br \/>\nImportant:<br \/>\n<\/span><\/div>\n<ul>\n<li><span data-sheets-root=\"1\">The Flex Ticket can only be used on the selected day. It is not valid on any other day.<\/span><\/li>\n<li><span data-sheets-root=\"1\">This upgrade must be added to each individual ticket. One upgrade per booking is not enough \u2014 each visitor needs their own Flex Ticket to enjoy this benefit.<\/span><\/li>\n<\/ul>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n              <div class=\"headline h3\">\n        <h2 class=\"title h3\">\n          Tickets and Rates        <\/h2>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I purchase tickets using the cultural voucher?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, we do not accept the cultural voucher. However, you can take<br \/>\nadvantage of other discounts available on our website.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I book online and pay at the box office?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">No, it&#8217;s not possible to reserve a ticket to pay later. You have two options to purchase your ticket:<br \/>\n<\/span><\/p>\n<ul>\n<li><span data-sheets-root=\"1\"><a href=\"https:\/\/museumofillusions.es\/en\/buy-tickets\/\">Buy your ticket online<\/a> (official website): payment via credit or debit card.<\/span><\/li>\n<li><span data-sheets-root=\"1\">At the box office on the day of your visit: payment via credit card, debit card, or cash.<\/span><\/li>\n<\/ul>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Are tickets refundable?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">No, our tickets are non-refundable. However, if you cannot attend on your chosen date, you can reschedule to another date within 30 days at no additional cost. Check the &#8220;<a href=\"https:\/\/museumofillusions.es\/en\/click-here-to-reschedule\/\">Reschedule your visit<\/a>&#8221; section on our website.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">I can\u2019t attend on the selected date. Can I change it?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Yes, tickets are valid for 30 days from the selected visit date. You can change the date as follows:<\/span><\/p>\n<p><span data-sheets-root=\"1\">\u25cf Online: From our website under the &#8220;<a href=\"https:\/\/museumofillusions.es\/en\/click-here-to-reschedule\/\">Reschedule your visit here<\/a>&#8221; section.<br \/>\n\u25cf At the box office: Our staff can assist you with the change.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do your rates change depending on availability and point of sale?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Yes, our rates may vary depending on availability and the purchase channel. Prices may differ if you buy your ticket directly at the museum box office or through our official website. We recommend checking our website for the most up-to-date rates and taking advantage of possible online discounts.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n              <div class=\"headline h3\">\n        <h2 class=\"title h3\">\n          Discounts and Documentation        <\/h2>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What proof do I need to apply for discounts?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">Any document that includes your name and is related to the discount you wish to apply.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you offer discounts for single-parent families?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>No, but other current discounts may apply.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Does the disability ticket include a companion?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">No, companions must purchase their own ticket at the applicable rate.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What documentation is required for the university student rate?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"font-claude-response-body break-words whitespace-normal\">You must present a valid university student ID at the time of your visit. We accept student IDs from any university, Spanish or international, and also accept digital versions.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Please note: this discount does not apply to vocational training students. If you don&#8217;t provide valid documentation, the standard admission rate will apply.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">What documentation do I need for the teacher rate?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>A valid ID from the educational institution where you work or a payroll<br \/>\ndocument indicating your current position. The documentation can be<br \/>\npresented digitally.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n              <div class=\"headline h3\">\n        <h2 class=\"title h3\">\n          Gift Cards        <\/h2>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you offer gift cards?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, you can purchase them on our website<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How can I redeem a gift card?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span data-sheets-root=\"1\">To redeem a gift card, visit our website and select the desired ticket type, date, and time. When completing the required information, enter the gift card code in the &#8220;Redeem Gift Card&#8221; section during checkout.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can the gift card be used in the museum shop?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, it can be used for products in the museum shop.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do gift cards have an expiration date?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Yes, they are valid for one year from the date of purchase.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n              <div class=\"headline h4\">\n        <h4 class=\"title h4\">\n          General Information        <\/h4>\n      <\/div>\n    \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Address<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Calle del Doctor Cortezo, 8. 28012 \u2013 Madrid<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Metro Station<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Tirso de Molina \u2013 Line 1<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Parking<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>We do not have a dedicated parking lot, but there is a private one<br \/>\nnext to the museum<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Phone<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>We do not have a telephone line. All communication is handled via<br \/>\nemail.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Email<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>madridinfo@museumofillusions.es<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Madrid Central<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>The museum is located within the Madrid Central area.<br \/>\nPlease check the official regulations on the Comunidad de Madrid website<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n\n              <ul class=\"mobile-menu\">\n                  <li>\n            <a href=\"https:\/\/museumofillusions.es\/en\/buy-tickets\/\">\n              <span><svg class=\"icon ticket\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 25\">\n  <path fill=\"#fff\" d=\"m23.05 9.026-2-2.002a.907.907 0 0 0-1.225-.045 1.398 1.398 0 0 1-1.891-.073 1.398 1.398 0 0 1-.073-1.89.908.908 0 0 0-.045-1.225l-2.004-2.004a.903.903 0 0 0-1.276 0l-3.191 3.191a1.809 1.809 0 0 0-.435.703.35.35 0 0 1-.219.22 1.805 1.805 0 0 0-.703.434l-8.184 8.184a.903.903 0 0 0 0 1.276l2.004 2.002a.907.907 0 0 0 1.225.045 1.392 1.392 0 0 1 1.964 1.964.907.907 0 0 0 .045 1.225l2.002 2.002a.903.903 0 0 0 1.276 0l8.184-8.184c.197-.198.346-.438.435-.703a.35.35 0 0 1 .22-.22c.264-.088.505-.237.702-.434l3.191-3.191a.904.904 0 0 0 0-1.275ZM12.69 7.681a.725.725 0 0 1-1.026 0l-.522-.522a.726.726 0 0 1 1.026-1.026l.522.522a.726.726 0 0 1 0 1.026Zm1.997 1.996a.726.726 0 0 1-1.027 0l-.499-.499a.725.725 0 0 1 .792-1.184.72.72 0 0 1 .235.158l.499.499a.728.728 0 0 1 0 1.028v-.002Zm1.996 1.997a.724.724 0 0 1-1.027 0l-.499-.5a.726.726 0 0 1 1.027-1.026l.499.5a.724.724 0 0 1 .002 1.028l-.002-.002Zm2.015 2.02a.726.726 0 0 1-1.026 0l-.52-.522a.725.725 0 1 1 1.03-1.024l.519.522a.726.726 0 0 1 0 1.026l-.003-.002Z\"><\/path>\n<\/svg>\n<\/span>\n              <span>Buy tickets <\/span>\n            <\/a>\n          <\/li>\n                          <li>\n            <a href=\"https:\/\/museumofillusions.es\/en\/contact-us\/\">\n              <span><svg class=\"icon pin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 28 28\">\n  <g clip-path=\"url(#pin)\">\n    <path fill=\"#fff\" d=\"M13.5 4a7.135 7.135 0 0 0-7.125 7.125c0 5.115 6.638 11.522 6.92 11.792a.294.294 0 0 0 .41 0c.282-.27 6.92-6.677 6.92-11.792A7.135 7.135 0 0 0 13.5 4Zm0 10.39a3.266 3.266 0 1 1 0-6.53 3.266 3.266 0 0 1 0 6.53Z\"><\/path>\n  <\/g>\n  <defs>\n    <clipPath id=\"pin\">\n      <path fill=\"#fff\" d=\"M0 0h19v19H0z\" transform=\"translate(4 4)\"><\/path>\n    <\/clipPath>\n  <\/defs>\n<\/svg><\/span>\n              <span>Contact us <\/span>\n            <\/a>\n          <\/li>\n              <\/ul>\n      \n\n<footer id=\"footer\" class=\"footer\">\n    <div id=\"footer-menu\" class=\"footer-menu\">\n  <div class=\"c\">\n    <div class=\"footer-menu__left\">\n      <div class=\"logo\">\n        <a href=\"\/\" aria-label=\"Museum of Illusions Madrid Immersive Experiences\">\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/museumofillusions.es\/wp-content\/uploads\/2024\/05\/Vector-2.png\" width=\"1\" height=\"1\" alt=\"vector\" title=\"\">\n        <\/a>\n      <\/div>\n      <p class=\"small\">Enjoy a unique immersive experience:\r\n\r\n<p>Monday to Thursday: 10:00 - 21:00<p>\r\n\r\n<p>Friday: 10:00 - 22:00<p>\r\n\r\n<p>Saturday: 09:30 - 22:30<p>\r\n\r\n<p>Sunday: 09:30 - 21:00<p>\r\n<\/p>\n      <ul class=\"contact-info\">\n        <li><a href=\"https:\/\/g.co\/kgs\/8Ja7hx\" target=\"_blank\" rel=\"nofollow\"\n          class=\"ll ll--g tiny\">Calle Doctor Cortezo, 8. 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