Terms and Conditions and Cancellation Policy

  • In the event of a claim, Enthoosia Spain Tourism & Museums S.L NIF: B-88404439 will be responsible for it.
  • Once the ticket is purchased, changes are only allowed up to 30 days from the original date selected. This change must be managed directly by the client on our website. After this time we do not accept date changes.
  • Our tickets are non-refundable.
  • Our website is available to you 24 hours a day, 7 days a week. Through our website you can reserve, pay or modify your reservations at the Museum of Illusions in Madrid, there is no other official channel for this.
  • In the event that your visit has to be canceled for operational reasons of the museum, the organization will notify you in advance and will refund the amount to the same means of payment in a maximum of 10-15 days. The same point applies to clients who with a valid positive covid-19 certificate cannot come to the visit on the selected day. In both cases, the client may change his reservation for another day and another time from our website within a maximum period of 30 days from the selected date.
  • The organization does not guarantee the authenticity of the ticket if it has not been purchased on our website with its respective confirmation code and QR code.
  • The ticket will not be refunded in case of loss, deterioration, theft or destruction.
  • Tickets purchased at a discount or special rate will have to justify this right by means of an accrediting document when accessing the museum. In case of not presenting the corresponding justification, they will not be valid and the difference will be charged at the real rate.
  • Admission is subject to having a full ticket and in good condition. The ticket holder will lose his rights when leaving the venue. It is the authority of the organization to allow access to the site once the visit has begun.
  • Our establishment respects and applies the standards established by the health authorities regarding the anti-COVID19 regulations. Currently the use of masks in closed spaces is mandatory as 100% capacity is authorized and the mandatory minimum social distance cannot be guaranteed. The use of a mask is mandatory throughout the visit as well as in the photographs that can be taken at the Museum of Illusions Madrid.
  • The ticket price includes current VAT.