How long does the visit last?
The visit lasts one hour.
Is the visit guided?
No, the visit is not guided since our exhibitions have their respective descriptions in 2 languages. In the same way we have a wonderful team that can help you with whatever you need.
Can I buy tickets at the Museum?
Yes, but you must bear in mind that sales at the Museum are subject to availability and online sales have priority.
Does the ticket for people with disabilities include a companion?
No, the companions must buy their ticket. General rate or any other rate that applies.
What accreditation do I need for the university student rate?
You must have a valid university card at the time of your visit. Does not apply to Vocational Training. In case of not having accreditation at the entrance, you must pay the difference to the general adult rate. Cards from any city or country apply. It is not necessary to bring the printed documentation, you can show it in digital format.
What documentation must I show for the teacher rate?
A valid card from the educational center for which you work or a payroll indicating your current position. It is not necessary to bring the printed documentation, you can show it in digital format.
Do you have any free days in the week?
No, we do not have any free days or hours at Museum of Illusions Madrid.
Are you open every day?
Yes, Museum of Illusions Madrid is open 365 days a year. Always remember to check our website for special hours. Click Here!
Can I make a reservation online and pay at the Museum?
No, unfortunately you cannot make reservations for later payments. The only selling options are:
- Online: with credit/debit card.
- Offline: at the Museum where you can pay by card or cash.
Are the tickets refundable?
No, our tickets are non-refundable, you can check our policies on our website. Click Here!
I cannot attend the date I have selected. Can I change the date?
Yes, our tickets are valid for 30 days, from the initial date of the selected visit. Changes can be made directly on our website, according to terms and conditions. Click Here!
Do you have a gift card?
Yes, you can buy it directly on our website. Click Here!
Can I take photos and/or videos inside the museum?
Yes, it is a part of the experience, since a large part of our exhibitions can be seen through a photographic camera (camera or mobile). So don’t forget to bring your battery to 100%.
Can I access the museum with a baby stroller?
Yes, you can enter with a baby stroller and remember that from 0 to 3 years old entrance is free.
Is the museum suitable for people in wheelchairs?
Yes, but you must consider that 2 of our rooms have a slope that does not allow wheelchair access. Remember, the museum has more than 50 optical and photographic illusions.
- Address: Calle de Doctor Cortezo, 8. 28012 – Madrid
- Metro Station: Tirso de Molina – line 1
- Parking: We do not have parking, but there is a private one next to the museum.
- Telephone: We do not have a telephone line, everything is done via email.
- Email: firstname.lastname@example.org
- Central Madrid: The museum is located within the Central Madrid area, please consult the official pages of the Community of Madrid to verify all the regulations.