Accessibility Statement

Museum of Illusions Madrid is committed to ensuring digital accessibility for people with disabilities. We are continuously improving the user experience of our website in accordance with the national legislation transposing Directive (EU) 2016/2102 and aligning with the EN 301 549 v3.2.1 and WCAG 2.1 AA standards.

Scope of This Statement


This accessibility statement applies to:
https://museumofillusions.es/

Compliance Status

This website is:
Partially compliant with EN 301 549 v3.2.1 and WCAG 2.1 AA due to the non-compliances and/or exemptions listed below

Non-accessible Content

(a) Non-compliance with accessibility requirements

The content listed below is not fully accessible due to non-compliance with EN 301 549 and WCAG 2.1 AA standards:

  1. Zoom functionality – The website does not currently support pinch-to-zoom at twice the standard.
  2. Missing skip links – Pages do not include hidden skip links, which would allow keyboard and screen reader users to bypass repetitive blocks (e.g., menu) and go directly to key content areas.
  3. Language switcher – Does not have a descriptive alt text indicating it functions as a language switcher.
  4. Screen reader can skip some of the links
  5. Zoom breaks layout – Enlarging text (e.g., 200%) causes layout issues on certain pages.
  6. Contrast setting affects logo visibility – Switching to high contrast mode may cause the logo to disappear.
  7. Inconsistent screen reader compatibility – Screen reader behavior may vary depending on the tool being used; in some cases, it does not work correctly.
  8. Focus indicator issues – Keyboard navigation does not consistently highlight the focused section.
  9. Buy tickets button – The “Buy Tickets” button is not visually highlighted during keyboard navigation, which may cause confusion for users navigating without a mouse.

(b) Disproportionate burden

While we are committed to addressing accessibility issues, certain improvements present a disproportionate burden due to technical complexity, third-party dependencies, or significant resource requirements. These include:

  • Full screen reader compatibility across all devices and tools, due to varying behavior among screen reader technologies.
  • Dynamic layout fixes for all zoom/responsive scenarios, particularly on older devices or uncommon screen resolutions.
  • Real-time updates or fixes for third-party services (e.g., ticketing systems or embedded widgets) that are not directly managed or developed by us.
  • Parts of this website rely on a third-party service provider to manage ticketing for the Museum of Illusions. While we strive to ensure an accessible experience across our platform, we do not have full control over the accessibility of external systems or components provided by third parties.
  • After careful assessment, adapting the third-party ticketing solution to meet full accessibility requirements would currently impose a disproportionate burden on our organization, both technically and financially. We continue to engage with the service provider to encourage accessibility improvements and are actively exploring alternative solutions that meet accessibility standards without compromising the overall functionality and user experience.
  • Background images not visible in high contrast mode – Certain decorative or content-related images implemented as background visuals may not be displayed when high contrast mode is enabled. This issue stems from the initial development approach, which did not anticipate the impact of contrast settings on background images. Rectifying this would require a comprehensive redesign of numerous website sections, including re-implementing images as foreground elements. Given the scope and resource constraints, addressing this issue at this time would impose a disproportionate burden on our organization, as defined under Article 5 of Directive (EU) 2016/2102.

We are actively working to improve accessibility and will continue to make updates where feasible.

(c) Out of scope of the legislation

  • Content from third-party platforms that is not funded, developed, or controlled by us, such as embedded social media widgets or third-party ticketing tools.
Preparation of This Statement
  • Date of preparation: June 20th 2025
  • Method used: Self-assessment

Last reviewed on: June 24th 2025

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any barriers or require information in a different format, please contact us:

Enforcement Procedure

If you are not satisfied with our response, you can file a formal complaint through the relevant national enforcement body:

  • Enforcement authority name: Spanish Ministry of Inclusion / EU WAD compliance
  • Website: Ministerio de Derechos Sociales website